Refunds, chargebacks and affiliate commission

Understand the difference between events

A refund returns a purchase payment, while a chargeback is a payment dispute handled through the payment process. The routes differ, but both reverse the associated affiliate commission in HerFans. Attribution does not make a reversed sale eligible for commission. Do not ask a fan to avoid a legitimate refund or dispute to protect your balance. Review the related adjustment rather than interpreting every reduction as a problem with your referral link.

Work through a reversed sale

For an arithmetic example, not an earnings promise, an eligible 10 USD sale leaves an 8 USD creator share after the platform fee. A 30 percent affiliate rate gives 2.40 USD commission. If that sale is fully refunded, its 2.40 USD commission is reversed. The commission from that sale is then zero. This example explains the related sale only and does not describe an unrelated commission, a partial refund calculation or a payout schedule.

Keep a practical review record

Separate original sales, associated commission, reversals and available funds in your own review notes. A recorded amount can differ from what you can withdraw because of the waiting period, reserve or later adjustment. Do not assume the reserve is a payout fee or that waiting makes a sale immune to reversal. For questions, compare the relevant panel information without collecting a fan’s private payment details. Report suspected abuse through the programme terms page.

Understand the commission base

A creator decides whether to enable her affiliate programme. She chooses a commission rate of 10, 20, 30, 40 or 50 percent of her own share of sales. HerFans takes a platform fee of 20 percent from a creator sale, so the affiliate percentage applies to the amount left for her, rather than the full amount paid by the fan. Check the creator offer before publishing a recommendation. A headline percentage alone does not tell a reader how the calculation works, and a higher rate does not establish that an audience will buy.

For a calculation example, a fan spends 10 USD. After the platform fee, the creator share is 8 USD. At a 30 percent affiliate rate, the commission is 8 × 0.30 = 2.40 USD. This is an arithmetic example, not an earnings promise. It also is not an immediately withdrawable payment. Commissions wait 60 days before becoming available, part is additionally held in a refund reserve, and a refund or chargeback reverses the related commission. Keep those distinctions in your own notes when comparing an offer or explaining the programme to someone else.

Separate recorded commission from a withdrawal

A recorded commission needs to wait 60 days before becoming available. A part is additionally retained in a reserve for refunds, so do not plan a withdrawal from the total recorded amount. A refund or chargeback reverses the associated commission. Read the available balance in /affiliate and keep a note of adjustments when reviewing your activity. A sale, an attributed fan and an available balance describe different things. None of them is a guarantee of future purchases. If you spend money promoting a link, those costs belong in your own budget even when a commission is still pending or a campaign produces no sales.

The minimum payout is 50 USD. You can receive it to an IBAN or PayPal account in your own name after a one time identity check. The payout fee is 1 USD plus 1 percent, deducted from the payout. For an arithmetic example only, not an earnings promise, a payout of 50 USD has a fee of 1 + 0.50 = 1.50 USD, leaving 48.50 USD after that fee. This example assumes the 50 USD is already available and does not bypass the waiting period or reserve. Prepare matching recipient details and use the verification route provided in the panel. Do not send identity documents to a creator or place them on a public promotional page.

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