Zero tolerance
Every person who creates or appears in content on HerFans must be an adult who chose to be here, acts on her own behalf, and is paid into her own account. Anything that breaks that is removed, the accounts involved are closed, and, where the law requires it, the case is reported to the authorities. Consent obtained by force, threat, fraud, debt or deception is not consent.
1. What this policy covers
- Human trafficking: recruiting, transporting, transferring, harbouring or receiving a person by force, threat, coercion, abduction, fraud, deception, abuse of power or of a position of vulnerability, or by paying someone who has control over that person, for the purpose of exploiting them.
- Sex trafficking and sexual exploitation: causing any person to take part in sexual content or sexual activity by any of those means, or profiting from it. Anyone under 18 involved in sexual content is a victim of exploitation, whatever the circumstances.
- Forced labour and coercion: making a person produce content, chat with fans or hand over earnings under threat, under a debt, by holding their documents, or by any other pressure they cannot freely refuse.
2. Prohibited on HerFans
- Content involving a person who is under 18, who did not consent, who cannot consent, or who was coerced, deceived or paid off by someone else to appear.
- Content or messages that advertise, recruit for, facilitate or normalise trafficking, sexual exploitation or forced labour, including offers of in-person sexual services, escorting, and "jobs" that lead to them.
- Running a creator account for, or on behalf of, another person, operating an account that belongs to someone else, or controlling a creator's account, earnings or documents.
- Selling, renting out, sharing or transferring an account, or verifying an account with another person's documents.
- Threats, blackmail, sextortion, doxxing and any pressure on a creator or on a person in content to produce material or to stay.
The full list of what may never be published is on the prohibited content page.
3. Every creator is a verified adult, approved by a person
- No creator account can publish anything or be paid until its holder has passed identity and age verification: photographs of a government-issued photo identity document and a live camera check in the same session, tying the person holding the document to the person in it and to the account.
- Every verification is decided by a person on our team. No identity and no creator profile is ever approved automatically.
- Until her identity is approved, a creator's profile and content are not visible to anyone but her, she cannot be paid, and no one new can start a conversation with her.
- An account belongs to one person. The woman shown on the identity document must be the woman who holds the account and appears in its content. We verify again where an account appears to change hands or where the person in the content does not appear to match the person verified, and providing someone else's documents ends the account permanently.
- A creator declares every stage name and alias she publishes under, and the records are kept as described in our 18 U.S.C. 2257 statement and our age verification policy.
4. Everyone else in the content consents for themselves
- Anyone other than the creator who appears in content is invited by her, verifies their own identity and age with the same check every creator goes through, and reads and signs the Performer Consent and Release in their own account. The creator cannot do it for them. Nothing with them in it is published until they have.
- A date of birth that puts a person under 18 is refused on the spot.
- Withdrawal of consent is absolute. A person who appears in content can withdraw from their own account, or through our complaints page without any account, and the material comes down whatever any earlier release says.
5. Content is checked before anyone sees it
Every photograph and video uploaded to HerFans is checked before it can be seen by anyone, a subscriber included. Anything that raises a doubt, including a person who appears to be under 18, distressed, unconscious, coerced or unaware of being filmed, is held and decided by a person before it can be published. Content showing anyone other than the verified creator, without that person's own verification and release on file, is not published.
6. The money goes to the creator and to no one else
- Payouts are made only once the creator's identity has been verified, only on her own request from her own dashboard, and only to a bank account or a PayPal account in her own name. Each payout is made by hand by a person.
- A manager, agency or assistant can help a creator only through our official team access, where each of them signs in with their own account and works only in the parts of her account she allows. A team member never has access to her payouts, her identity documents, her password or her account settings, and messages they write carry a "Team" label. Uploading or publishing by a team member requires that member's own identity to be approved by a person; otherwise they can only prepare drafts, which the creator publishes herself. A creator can remove a team member at any time.
- Sharing a password with a manager, or letting someone else run the account, is prohibited.
7. How to report
Anyone can report suspected trafficking, coercion or exploitation, with or without an account, and you do not need to be the person affected. Use the complaints and content removal form and choose Suspected illegal content, or Consent if you appear in something you did not agree to. Every profile and post also has a report option. You can also write to support@herfans.com. A creator who is being pressured can write to us from her own account or from any address.
If someone is in immediate danger, call the emergency services first: 911 in the United States, 112 in the European Union. In the United States the National Human Trafficking Hotline answers at 1-888-373-7888, or by text to 233733.
8. What we do with a report
- Content reported as illegal or as published without consent is taken out of circulation at once, while we investigate, not after.
- A person on our team reviews the content, the account, the verification records and the consent records on file, and every step is recorded against the case. Every report gets an answer within 5 business days, and urgent cases are acted on the same day.
- Where trafficking, coercion or exploitation is confirmed, the content is removed permanently, the accounts involved are terminated and cannot be replaced by new ones, and payments may be reversed. Where a creator is the victim rather than the perpetrator, we deal with her directly and remove every team member and anyone else with access to her account.
- We preserve the evidence and report to the competent law enforcement authorities where the law requires it. Suspected child sexual exploitation is reported to the National Center for Missing & Exploited Children (NCMEC) through its CyberTipline where the law requires it. We inform our payment providers where their rules require it, and we cooperate with lawful requests from authorities.
- A decision can be contested at appeals, where a different person reviews it. A decision on suspected illegal content is not reversed without new evidence.
