If we decided something about you, about your account or about material you appear in, and you think we got it wrong, you can ask us to look again. You do not need a HerFans account to use this page.
Every appeal is read and decided by a member of our team, and by someone other than the person who took the original decision wherever that is possible. No appeal here is closed automatically, and no software decides the outcome on its own.
You have six months from the date of the decision to appeal it. We would rather hear from you sooner, because evidence is easier to check while it is fresh, but inside that window we take the appeal whenever it arrives.
We tell you what we decided and why. If we uphold the appeal we reverse the decision and the things that followed from it. If we do not, we say what we relied on.
A post, a photograph, a video, a story or a message attachment that we took down, refused at review, or made invisible to everyone but you.
A ban, a suspension, or any measure that stops you signing in or using part of the platform.
A formal warning or a strike recorded against you, including one that has not yet led to anything else.
A restriction on publishing paid content, on receiving tips or subscriptions, on taking custom requests, or on withdrawing money you have earned.
You asked us to remove material and we refused. That refusal is a decision too, and it can be appealed in the same way.
An identity check we declined, or a document we would not accept. Send the appeal here and tell us what you think we misread.
The creator whose content or account it was. Whether the decision was about one post or about the whole account.
Any user of the platform. A fan whose account was closed, whose comment was removed, or who was warned, appeals through this same page.
A person shown in the material, with or without an account here. If you appear in something on HerFans, you can appeal a decision about that material even though the account that published it is not yours and you have never signed up. This is the case this page matters most for, so nothing on it asks you to log in. Give us enough to find the material and enough to see that it is you.
Someone may also appeal on your behalf, a lawyer or a person you trust, if you say so in the message and we can reach you to confirm it.
Tell us which decision you mean and why you think it is wrong. The clearer you can point at the account or the content, the faster we can find the case.
You can also appeal by email, to support@herfans.com. Write "Appeal" in the subject line and include the same things the form asks for: the account address or the address of the content, which decision you mean, and why you think it is wrong. An appeal by email is held to the same deadlines as one sent from this page.
Your appeal is written to our records the moment you press send, and you get a reference number by email. It is stored before we try to send you anything, so a mail failure on our side cannot lose it.
A person confirms we have it, and asks you for anything else we need to decide it.
We reopen the original decision: the content itself, the report or the rule that led to it, the verification and consent records, and whatever you have added. Wherever we can, the review is done by someone other than the person who decided the first time.
That is the same clock as a complaint. If a case genuinely needs longer, for example because we are waiting on a document from you or on a third party, we tell you that before the deadline and give you a date, rather than going quiet.
Content is restored and becomes visible again where it was. An account is reopened. A warning is withdrawn from the record. A limit on earning is lifted, and money held back because of it is released.
You get the reason in writing. Where the decision was forced by law or by the rules of the card networks, we say which rule, so you can see what would have to be different.
A human being decides your appeal. Software helps us find content and flag it for review, and it never closes a case by itself. You are entitled to ask for a person, and on this page you always get one.
Appealing takes nothing away from you. Using this page does not affect your rights under the law, including any right to go to a court, to a regulator or to an out of court dispute body in your country. It does not shorten any time limit you have elsewhere, and you can use it as well as those routes rather than instead of them.
Some decisions cannot be reversed, and we will say so plainly. Material that is illegal, or that shows a person who never consented, stays down whatever the appeal says. Where a person shown in content has withdrawn consent, that withdrawal is absolute here and an appeal by the creator does not put the content back. Where we hold a signed release and do not agree that it is void, the material still comes down, and the argument about whether it was void goes to an independent mediator, not to us. If the mediation does not end in agreement, the person shown wins and the material stays down for good. The section below says who, and who pays.
The content comes down first, and it stays down. If we cannot establish that a person shown in material here consented to it, or if she shows us that her consent is void under the law that applies to her, the material is removed immediately. That does not wait for us to agree with her, and it does not wait for anybody else to decide anything. If we think she is wrong, the material is still down while that is worked out.
The disagreement goes to someone who is not us, and we pay for it. We will not be the judge of our own case. Where we disagree that a consent is void, the question goes to mediation before an independent mediator at Polskie Centrum Mediacji (Polish Mediation Centre), an established mediation centre in Warsaw, Poland, with the mediator paid at the rates set by the Polish Minister of Justice for mediators in civil proceedings. We pay its fees in full, the mediator's fee and the centre's expenses, whichever way it ends and whether the referral came from us or from her. We ask for the sessions to be held by video, so she does not have to travel. If she does not speak the language of the mediation, we provide and pay for a translator or interpreter, a sworn one where that is needed. She carries only her own costs if she chooses to take advice, and she does not have to.
If the mediation does not end in agreement, she wins. A mediator helps both sides reach an agreement and does not impose one. So we have bound ourselves to the outcome in advance: if the mediation ends without an agreement, or she decides not to take part in it, the question is settled in her favour and the material stays down for good. The only way it can come back is if she herself agrees to that in the mediation.
How it runs, with dates on it:
Nothing here takes anything away from her. Using this route does not stop her going to a court, to a regulator, to a data protection authority or to an out of court dispute body in her own country, it does not shorten any time limit she has anywhere else, and she can do those things as well as this rather than instead of it. The outcome binds us. Nothing binds her that she has not agreed to herself.
Adults only, 18 or over
HerFans is a subscription platform for adult creators and is restricted to people aged 18 or over, or the age of majority where you live if that is higher. Nothing explicit is shown on these public pages: adult material is behind sign-up and is visible only to members who have confirmed their age. By continuing you confirm you meet that age, that adult material is legal where you are, and that you accept our Terms and Privacy Policy. Parents can restrict access with tools such as ASACP-listed filtering software.
